SHL Situational judgement

Situational Judgement (Behaviour at Work) · Examples with explanations

Example 1 / 3

Situational judgement

You work on the tills of a busy supermarket on a Saturday morning. A customer tells you that a bottle of oil has smashed in aisle six and that shoppers are walking straight through it. There are five people waiting in your queue. Your colleague Sanne, who normally looks after the shop floor, has just started a fifteen-minute break in the staff room. The service desk at the front of the shop is staffed and has a phone.

Rate each response: is it less effective or more effective?

Phone the service desk so someone can block off aisle six while you keep serving your queue.

Thank the customer, leave a note on the till for Sanne and ask her to clean up the oil after her break.

Ask Sanne to interrupt her break to deal with the oil, and make sure she gets the time back later.

Keep serving your queue, as a spill that size is easy to see and shoppers will most likely walk around it.

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