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Situational Judgment · written practice

Choose the best and worst response

Harver describes role-specific video scenarios. These are original written situations for service and operations roles. Feedback follows our practice reasoning and is not an official Harver score.

Scenario 1 / 6 · Retail associate · set 1

What would you do?

A customer comes back to the till: his receipt shows the jar of coffee twice, although he bought one. Four customers are waiting behind him.

Choose exactly one best and a different worst response. Then review the reasoning for all 4 responses.

Judge the responses

1. Ask him to wait to one side, so that you can sort it out once the queue has gone.

2. Mark the duplicate line on the receipt and send him to the service desk with it for his money.

3. Tell him a receipt is final once it has been paid and serve the next customer.

4. Check the receipt at the till right away and reverse a double line immediately.

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